Refunds and cancellation
2026-10-13
1. Principle
We handle refunds under this policy and under the Korean Act on Consumer Protection in Electronic Commerce. Where this policy would be less favourable to the consumer than the law, the law prevails.
2. Full refund — within 7 days of payment
If you have not yet activated the licence key in the product, ask within 7 days of payment and we refund the full amount. You do not have to give a reason.
3. After activation
Even after you have activated the licence and started using it, if a defect in the product, or a difference from what was advertised, prevents you from using it properly, we refund within 3 months of payment (and within 30 days of the day you became aware of it). Tell us what you saw and we will check and process it.
4. How to ask, and how long it takes
Send your order number and the email address you paid with to projectteamforyou@gmail.com. Once confirmed we submit the refund to your original payment method within 3 business days; the money itself may take a further 3 to 10 business days depending on your card issuer or PayPal. When a refund is settled the licence key is invalidated immediately.
5. When we cannot refund, and how to reach us
We cannot refund where the licence key has been resold or shared, where licence verification has been circumvented, or where more than 7 days have passed, the product has no defect, and the request is simply a change of mind. If your case is unclear, ask us first — we resolve doubt in the customer's favour where we can. Contact: projectteamforyou@gmail.com · +82-70-7620-7256 (ProjectTeamForYou, CEO Yusang Lee).
6. Android Business subscription (Google Play)
Sections 1 to 5 apply to PC licences paid for on this website. The Android app's Business annual subscription is paid through Google Play, so refunds are processed by Google Play under the Google Play refund policy and applicable law, including the Korean Act on Consumer Protection in Electronic Commerce. Where the law gives you a right of withdrawal, you can ask for withdrawal and a refund through Google Play (your order history or Google Play Help) within 7 days of payment. You can cancel the subscription at any time in Google Play → Payments & subscriptions → Subscriptions; cancelling stops the next renewal but does not by itself refund the period already paid. Personal protection is free, so there is nothing to refund for it. If asking through Google Play does not work or you disagree with the outcome, write to projectteamforyou@gmail.com with your Google Play order number (it starts with GPA.) — we can also refund from the Google Play seller console, and we resolve doubt in your favour where we can.